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FREQUENTLY ASKED QUESTIONS:

 

How can I pay for a code?

We use Direct Bank Deposit to facilitate all payments. If you have an internet banking account you can easily pay directly from your bank account, other payment options will be added soon!

I got a code but it’s not working. What should I do?

Our unlock codes are 99.5% accurate. First check to see if you have followed our instructions correctly. Second, verify that you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network.

I got your auto e-mail but my code says “Not Found”. What does that mean?

The most common reasons why you get “Not Found” as a code is either you have given us the incorrect IMEI number or incorrect network. You can simply e-mail or call us to get another code result or get a 100% refund.

I paid for a code but I still haven’t received anything. What gives?

We have an automatic e-mail delivery system once your code has been retrieved from our databases. However certain e-mail providers will label our messages as junk. Please check your junk e-mail box to see our e-mail is there. If not, don’t worry. You can also track your order through our site. If you still haven’t received anything our support team will be ready to assist you.

Is phone unlocking legal? Am I breaking the law?

Unlocking your phone in Nigeria is 100% legal. However, if you are outside of Nigeria you may be required to get permission from your carrier to unlock your device. For example, in the United States, you are 100% legally allowed to unlock all handsets which were manufactured before 2013. Handsets manufactured after 2013, you will be required to get permission from your carrier before unlocking it to use on a different network.

My phone isn’t listed on your site. Can you still unlock it?

It depends. Feel free to drop us a message with your device make, model and network it is locked to. We will quickly reply and let you know if we have a solution for you!

Once I unlock my phone, will I have to unlock it again after updating it?

No, once you use our unlocking services once, you will never have to input an unlock code again as your phone will be permanently unlocked even after updating the firmware or OS

Why should I unlock my phone?

Unlocking your phone has many benefits. Asides from being able to use your device with any network, unlocking can raise the resale value of your device by up to 100%! Also by unlocking your phone you are being more environmentally friendly. Once you’ve upgraded your device others can reuse your phone!

 



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